Customer Success

The Zylo Customer Success Team Drives Value for You

At Zylo, we’re passionate about collaboratively driving ROI with you. We are building a customer-centric company, and the Customer Success Team strives to be a trusted advisor to your internal team. Our partnership approach doesn’t stop once your implementation is complete. The Zylo Customer Success team will work with you hand-in-hand on a monthly basis to ensure your success with the Zylo platform.


Enterprise Customer Success

Our team works with your operational teams to help:

  • Proactively identify streamlining/utilization/renewal opportunities within your environment
  • Vet usage and fiancial insights based on your spend and utilization data
  • Drive ROI (financial, operational, etc) across your business
  • Achieve success with the Zylo platform

ROI or DIE is our internal theme and rallying cry to ensure our customers are always top of mind across the entire organization. We want to make sure that you feel the support of the whole team every month, week and day – from our entire organization.


Monthly Concierge Email

Our Customer Success Team delivers a customized monthly Concierge Email to each customer. You can expect to receive personalized recommendations for SaaS optimization, be alerted of upcoming renewals in your account and any new expenses found throughout the month to track down and ensure your single source of record stays up to date.

More Zylo Enterprise Services & Support

Expand Your Team's Bandwidth

The Zylo Concierge Team automates and enriches your data discovery and data entry processes. The team runs ad-hoc reporting as needed and ensures your account and SaaS provider details are kept up-to-date.

Enterprise Services

Accelerate the Business Impact of Zylo

The Zylo Implementation Team guides you through a quick time to value onboarding process. The team loads your historic data into Zylo and connects key SaaS integrations to get real-time spend and utilization data into Zylo.

Implementation

SaaS changed the way software is purchased.
Zylo is changing the way software is managed.

See It In Action