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Blog
03/16/2017
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Zylo is a cloud intelligence platform that companies utilize to discover, manage and optimize their cloud licensing and cloud spend. This is an incredibly complex undertaking and one that requires a strong and unique support structure to pull off. That’s where Zylo Customer Success comes into the equation.
In working through my Zylo 2017 Customer Success and Services plan, my thoughts immediately turn to the massive work that has already been completed at Zylo. You see, if we didn’t spend the last year building our platform in the way that we did, we wouldn’t be set up for go-forward success. At the heart of that, is all of our customers.
To create version 1.0 of the Zylo platform, we developed a large consultative project approach with our first beta customers. This consisted of manually capturing their organizational spend and utilization data and iterating versions of value back to them until the results became actionable and valuable. When our customers asked, “how can I take my cloud spend data and use it in our renewals?”, we built our Zylo Renewal Manager. When customers requested detailed app-level information to be stored in Zylo, we blew out our Application Detail page designs. By collaboratively working with customers before building our product, we were able to build a product that is purpose-built FOR our customers. How exciting, and novel.
With an unbelievable cloud intelligence platform and company foundation in place, how then do we scale Customer Success at Zylo in 2017? Here are the core tenets that will guide how we make all of our customers successful:
If we continue to support our customers with the 5 above items in mind, we will delight them at every turn. We are laying the foundation for Zylo to be a critical component of our customers’ company strategy and become the new standard by which all companies discover, manage and optimize their cloud-stack.
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