Zylo uses certain subprocessors to assist it in providing to its customers the Application Services as described in the Master Services Agreement or Terms and Conditions available here or such other location as the Terms and Conditions may be posted from time to time (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement.
A subprocessor is a third party data processor engaged by Zylo, who has or potentially will have access to or process Customer Content (which may contain Personal Data). Zylo engages different types of subprocessors to perform various functions as explained in the tables below.
Infrastructure: We use the following subprocessors to provide our cloud infrastructure environment and storage of our Customer Content:
| Subprocessor | Country of Processing |
| Amazon Web Services, Inc. | USA |
Processing of Customer Content: We work with various subprocessors that monitor, maintain, and otherwise support the Application Services. In order to provide this functionality these subprocessors may, but not necessarily will, have access to Customer Content:
| Subprocessor | Country | Purpose |
| 1Password, Inc. | USA | Password and key management. |
| Atlassian Pty Ltd | USA | Bug and task tracking. |
| Basecamp, Inc. | USA | Bug and task tracking. |
| Box, Inc. | USA | File storage. |
| CrowdStrike Holdings, Inc. | USA | Intrusion detection monitoring. |
| Datadog, Inc. | USA | Cloud monitoring service. |
| GitHub, Inc. | USA | Software code repository. |
| Mango Technologies, Inc. | USA | Project management. |
| Mixpanel, Inc. | USA | Application event tracking. |
| Salesforce, Inc. | USA | Customer relation management. |
| Segment.io, Inc. | USA | Application event tracking. |
| Tray.io, Inc. | USA | API integration platform. |
Incidental Account Administration and Support Subprocessors: We use the following subprocessors who provide incidental support services and account administration for our customers. Use of these subprocessors is on a limited basis.
| Subprocessor | Country | Purpose |
| Appcues, Inc. | USA | Customer onboarding. |
| Google, Inc. | USA | Email and storage of documents. |
| Slack, Inc. | USA | Customer communication tool. |
| Zendesk, Inc. | USA | Customer support. |
