Zylo uses certain subprocessors to assist it in providing to its customers the Application Services as described in the Master Services Agreement or Terms and Conditions available here or such other location as the Terms and Conditions may be posted from time to time (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement.

A subprocessor is a third party data processor engaged by Zylo, who has or potentially will have access to or process Customer Content (which may contain Personal Data). Zylo engages different types of subprocessors to perform various functions as explained in the tables below.

Infrastructure: We use the following subprocessors to provide our cloud infrastructure environment and storage of our Customer Content:

 

Subprocessor	Country of Processing
Amazon Web Services, Inc.	USA

 

Processing of Customer Content: We work with various subprocessors that monitor, maintain, and otherwise support the Application Services. In order to provide this functionality these subprocessors may, but not necessarily will, have access to Customer Content:

 

Subprocessor	Country	Purpose
1Password, Inc.	USA	Password and key management.
Atlassian Pty Ltd	USA	Bug and task tracking.
Basecamp, Inc.	USA	Bug and task tracking.
Box, Inc.	USA	File storage.
CrowdStrike Holdings, Inc.	USA	Intrusion detection monitoring.
Datadog, Inc.	USA	Cloud monitoring service.
GitHub, Inc.	USA	Software code repository.
Mango Technologies, Inc.	USA	Project management.
Mixpanel, Inc.	USA	Application event tracking.
Salesforce, Inc.	USA	Customer relation management.
Segment.io, Inc.	USA	Application event tracking.
Tray.io, Inc.	USA	API integration platform.

 

Incidental Account Administration and Support Subprocessors: We use the following subprocessors who provide incidental support services and account administration for our customers. Use of these subprocessors is on a limited basis.

 

Subprocessor	Country	Purpose
Appcues, Inc.	USA	Customer onboarding.
Google, Inc.	USA	Email and storage of documents.
Slack, Inc.	USA	Customer communication tool.
Zendesk, Inc.	USA	Customer support.