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Zylo Subprocessors

Zylo uses certain subprocessors to assist it in providing to its customers the Application Services as described in the Master Services Agreement or Terms and Conditions available here or such other location as the Terms and Conditions may be posted from time to time (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement.

A subprocessor is a third party data processor engaged by Zylo, who has or potentially will have access to or process Customer Content (which may contain Personal Data). Zylo engages different types of subprocessors to perform various functions as explained in the tables below.

Infrastructure: We use the following subprocessors to provide our cloud infrastructure environment and storage of our Customer Content:

 

Subprocessor Country of Processing
Amazon Web Services, Inc. USA

 

Processing of Customer Content: We work with various subprocessors that monitor, maintain, and otherwise support the Application Services. In order to provide this functionality these subprocessors may, but not necessarily will, have access to Customer Content:

 

Subprocessor Country Purpose
1Password, Inc. USA Password and key management.
Atlassian Pty Ltd USA Bug and task tracking.
Basecamp, Inc. USA Bug and task tracking.
Box, Inc. USA File storage.
CrowdStrike Holdings, Inc. USA Intrusion detection monitoring.
Datadog, Inc. USA Cloud monitoring service.
GitHub, Inc. USA Software code repository.
Mango Technologies, Inc. USA Project management.
Mixpanel, Inc. USA Application event tracking.
Salesforce, Inc. USA Customer relation management.
Segment.io, Inc. USA Application event tracking.
Tray.io, Inc. USA API integration platform.

 

Incidental Account Administration and Support Subprocessors: We use the following subprocessors who provide incidental support services and account administration for our customers. Use of these subprocessors is on a limited basis.

 

Subprocessor Country Purpose
Appcues, Inc. USA Customer onboarding.
Google, Inc. USA Email and storage of documents.
Slack, Inc. USA Customer communication tool.
Zendesk, Inc. USA Customer support.