In this episode, Meredith Albertson sits down with SaaS expert and Zylo co-founder Ben Pippinger to discuss the essential roles and responsibilities involved in executing a successful SaaS Management program. They explore everything from who should be involved in SaaS Management and their specific roles to the importance of role clarity for driving accountability and collaboration across the business.
Chapters
- 00:00 Introduction
- 01:11 Who Needs to Be Involved in SaaS Management?
- 01:51 Responsibilities & Owners
- 05:27 Flexibility in Roles and Responsibilities
- 07:19 Importance of Role Clarity
- 09:19 The Secret to Shared Ownership and Accountability
- 11:21 Conclusion and What to Expect in the Next Episod
To learn more about SaaS Management roles and responsibilities and other aspects of building a program, check out The No-BS SaaS Management Playbook: https://zylo.com/reports/the-no-bs-saas-management-playbook/