5 Tips to Beat Surprise Automatic Renewals

Zylo

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Automatic subscription renewals offer the convenience of continued service and data for your organization’s SaaS applications. But, on the other hand, there’s a significant “oops” factor: Details of notification periods and renewal dates frequently get misplaced or forgotten, leading to unwanted renewals and unnecessary costs. 

A study of Zylo’s database of more than $20 billion in SaaS spend shows that a large organization will undergo two SaaS application renewals every business day on average.

But, without a practical SaaS management framework or system of record that addresses SaaS renewals, many businesses are exposed to increased costs. And if an application exists as shadow IT, it may expose the company to increased risks.

1. Collect and Store Renewal Details

The most crucial element in an automatic renewal strategy is information. There is no “standard” notification period, so it’s essential to find this specific information when possible. While notification periods of 30, 60, and 90 days are most common, some applications have notification periods as short as one day or as many as 365 days or more. 

To find the notification period and renewal date, locate the original SaaS agreement, contract, or original purchase receipt. Remember that these dates may refresh or update if and when notable account changes occur, such as upgrading to new products or features. 

 

Use this information to build an application renewal calendar that charts the dates that significant applications or subscriptions will renew. The calendar can also record other important SaaS contract details such as features, pricing, and assigned users to build a system of record for all SaaS applications.

Locating and storing contract renewal dates in a system of record (such as Zylo’s SaaS management platform) makes managing SaaS application renewals more effective and proactive.

2. Prioritize Upcoming Renewal Dates, Large Investments

With two SaaS renewals occurring every business day, it can be challenging to determine which applications to address first with a more proactive renewal strategy. 

After deploying effective SaaS management practices in hundreds of large organizations, Zylo SaaS consultants recommend prioritizing the applications with the closest renewal dates or notification periods, or by applications with the highest amount of investment. 

3. Analyze Application & Feature Utilization to Reach Renewal and Rightsizing Decisions

“Should this application be renewed?” is one of the first questions to drive a proactive renewal strategy. Frequently, the answer is not immediately apparent. One of the most effective ways to reach a renewal decision more quickly is to evaluate the application’s user activity. 

With the right data, determining the basic utilization of a SaaS application is relatively straightforward. A good baseline is looking at login activity within the last 30, 60, and 90 days. 

About 38% of all SaaS licenses go unused in a typical 30-day period, according to Zylo benchmarking data.

If users haven’t logged in during the previous 30 days or more, consider eliminating their license or deploying these underused assets to other users. 

 

Analyzing feature provisioning and utilization offers a deeper level of analysis that can reveal key data for renewal decisions. As an example, video conferencing application Zoom offers Basic or Pro licenses. The Pro license provides users the upgraded ability to host meetings lasting 40 minutes or more. If your utilization analysis found a notable number of Pro users who didn’t regularly use this premium feature, the users could be downgraded to Basic licenses at renewal, and the business could save on license costs.

 

By analyzing feature utilization within applications, such as meeting minutes used in Zoom, renewal and rightsizing decisions can be made based on data. 

4. Share Data & Renewal Dates with Teams, Employees to Plan Renewals

IT no longer solely owns software purchasing or direct management of applications. Business units, teams, and individual employees now hold the majority of SaaS spending and control more applications than ever before. 

Zylo benchmarks based on analyzing more than $20 billion in cloud spending indicate that IT is no longer the majority purchaser or manager of SaaS applications.

This trend is a direct outcome of increasingly specialized software verticals, end-user specific marketing and product growth, and low cost and technology requirements. 

Unfortunately, another outcome of distributing SaaS applications’ management across the organization is that renewal information can become obscured, leading to unplanned or unknown renewals. 

IT, procurement, or software asset management teams can re-assert control over renewals by centralizing information about every application and its renewal data in a system of record, then collaborating with departments and employees about upcoming renewals. 

5. Build a Software Review and Approval Process

Creating a software review process is another proactive approach to tackling the challenges of automatic subscription renewals. Prohibiting or limiting teams and employees’ ability to purchase SaaS without an approval process helps organizations maintain control over renewals. When the only software entering an organization is approved software, it’s much easier to document and store important data such as the renewal date – and subsequently build a calendar with all renewal dates. 

An ideal software review process involves multiple stakeholders throughout the organization, including (if applicable) representatives from teams such as IT, software asset management, procurement, finance, and legal. Each representative should vet the proposed software against their team’s respective desired business outcomes. 

One review board member should also be responsible for maintaining a system of record for approved incoming SaaS subscriptions. Collecting these details at the beginning of the application’s lifecycle within the organization is far easier than tracking down the application’s information after the fact. 

Take Control of Automatic Subscription Renewals

Re-asserting control over automatic SaaS subscription renewals requires good documentation, ongoing monitoring of the tech environment, and proactive planning. For many organizations, a SaaS management platform that offers discovery capabilities and a record system for renewal dates and other application details is an essential tool. 

If your organization experiences the surprise associated with an unplanned automatic SaaS renewal, consider the steps above to beat back unwanted costs and the downsides of being locked into additional contract terms. 

About the Author

Zylo

Zylo is the leading enterprise SaaS management platform that transforms how companies manage and optimize the vast and accelerating number of cloud-based applications organizations rely on today. The platform provides one system of record for all cloud-based software purchased across a company, enabling customers to discover, manage, measure and optimize cloud investments with real-time insights into spend, utilization and feedback data.